Leads and directs the Customer Service team members in the day-to-day operations; assumes the manager’s responsibility on an as needed basis. Maintains the highest standards of integrity and Customer Service and ensures that established Quality and Performance Metrics are met. Identifies, provides suggestions for, and implements improvements to the processes and functions of the department when and where appropriate. Drives team accountability to deliver ‘Best in Class’ Customer Service at all levels. Will foster a professional and customer-centric environment at all times.
High school diploma required with five years experience in customer service setting; Bachelor’s degree in Business or Human Relations preferred.
Three to five years customer service and/or sales experience required. Three years management and/or supervisory experience required.