Provides optimum customer service which exceeds customer’s expectations. Maintenance and enhancement of existing business and obtaining new business; to service the customer in one contact. Take personal responsibility for every order to ensure that the customer’s requirements are met from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied.
High school degree or GED required. Education at the college level is preferred.
Minimum of three years experience in a responsible position tasked with meeting or exceeding customer expectations.
Must possess the proven ability to converse well, both orally and in writing, with all customers at all levels of management. Must be able to multi task and work in a team concept. Ability to check and enter data into multiple systems. Focused attention to detail due to many and overlapping responsibilities. Must be proficient in using Microsoft Office based software such as Excel, Word, Access, etc. Should possess the proven ability necessary to influence the sale of company products.
Should be tactful, courteous, and possess a thorough knowledge and extensive technical knowledge of all company products.