Through appropriate management and direction of departmental personnel: Manages and facilitates the activities of the customer service group to efficiently and effectively provide support to the Sales department from point of sale to billing. Manage Customer Service and Technical Service teams, when applicable, to effectively communicate customer expectations from Sales to Production.
High school diploma with five - eight years related experience; Bachelor’s degree in Marketing, Business Administration or comparable discipline or equivalent combination of education and experience preferred.
Minimum of five years experience in a sales/marketing, customer service, or corporate support position; two of which must have been in a management capacity. Proven leadership and supervisory experience; project management capability; and customer service and process experience required.
Highly developed oral and written communication skills required. Demonstrated, effective skills in dealing with associates at all levels, including proven managerial and supervisory abilities. Working knowledge and understanding of industry and customer needs. Understanding of lead times, scheduling and production flow. Thorough knowledge of products. Proficiency in applicable PC/software packages required.
Position requires light travel (5%-10%).