• Field Services Scheduler

    Job Locations US-VA-Rocky Mount
    Job ID
    # Positions
  • Overview

    Schedules all Field Service technicians. Reviews incoming requests and assigns requests to the appropriate technician or representative.


    1. Reviews incoming service requests.


    1. Assigns service requests to the appropriate technician/field representative.


    1. Assist with duties of Field Service Audit Report Analyst in their absence


    1. Ensures scheduled appointments are cost effective and travel is minimized to ensure productivity and value is met for Field Service Technicians.


    1. Performs other duties as assigned.



    High school degree or GED required.



    Previous experience in a field service, warranty or customer service position preferred.



    Understanding warranty and repair procedures. Solid oral communication skills needed to accurately describe problems and communicate with Field Service team.  Proficiency with MS Office programs and aptitude to learn any applicable software.


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